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Frequently Asked Questions

Q. How does DIRECTV compare with cable?
A.

DIRECTV© programming offers customers more choice and value for their entertainment dollar. DIRECTV© combines America's favorite network channels, other popular networks not available from many cable services, a pay per view movie service, local channels in many markets, and a variety sports subscription. No other completely digital system offers as many quality program options.

 

Q. Can I install the DIRECTV System myself or use your installers?
A.

You can install the system yourself, however, customers who use our certified installers typically have fewer technical concerns and know exactly what adjustments to make to insure that your digital connection is the best possible for your circumstances.

 

Q. Why do I have to have my DIRECTV system connected to a phone line?
A.

DIRECTV© asks customers to connect the receiver to a land-based phone line for billing and pay per view ordering purposes. With this phone connection, DIRECTV customers can order pay per view movies and events with their remote control, access other DIRECTV interactive features such as popular sports subscriptions and have the programming subscription on their main receiver "mirrored" to other receivers that are connected to the same phone line. Customers who don't have a continuous telephone connection are not authorized to receive certain sports programming, must call DIRECTV© to order pay per view, and must pay a separate subscription price for each receiver. To cover the costs of handling phone requests, DIRECTV© applies a $5 service charge on phone orders for pay per view movies and events.

And what if there is no phone jack near my TV? Our installers can install a telephone jack for $25 or you can purchase a wireless phone jack to connect your receiver to a nearby phone line without wires.

And will the telephone connection interfere with regular telephone usage? No. This connection does not interfere with your phone. A modem inside your receiver makes a toll-free call to our computer system in the middle of the night. If the modem senses that you are using the phone, it will try again later. The modem's call lasts just a few seconds.

 

Q. If I have multiple TVs and receivers, do I pay a full monthly subscription for each receiver?
A.

No. DIRECTV allows you to connect all of your TVs. It doesn't matter how many you have. If your receivers are connected to the same phone line, DIRECTV© can 'mirror' your subscription. In other words, the programming you request for the primary access card in your receiver is copied for all of the access cards in the other receivers and you are authorized to receive this same level or programming on these televisions. Instead of charging you a separate monthly subscription for each receiver, they simply charge a $4.99 monthly service fee for each additional receiver. When they 'mirror' your subscription to additional receivers, they do verify that all your receivers are continuously connected to the same phone line. If they find that a receiver with 'mirrored' service is not connected to the phone line, they will discontinue service to that receiver and you will need to call them to re-establish that service.

 

Q. Can I carry my DIRECTV with me when I travel?
A.

Yes. Many of our customers camp and tailgate with DIRECTV, everyday. They have purchased an extra dish and inexpensive tripod and simply take one of the receiver boxes from their home when they travel and with little effort attach the extra dish to the tripod and plug into the TV for excellent digital programming while out of their home. Minimal extra equipment and no additional programming charges. Lets see you do that cable!!!

 

Q. Can I take my DIRECTV with me when I move?
A.

YES. Just call us at 1-877-616-MOVE and let us know where you are moving. Remember to take your receivers and remote controls with you and we will take care of the rest. To qualify, all you have to do is commit to one year of any TOTAL CHOICE® programming starting at $33.99/mo., and pay a $25 set-up fee.

 

Q. Does the satellite dish have to be outside of my house?
A.

We strongly recommend that you install your dish outside in a location that has a direct line of site to the south sky. If the dish is installed in your home it must have a direct line of sight to the south through a window. Many types of window glass degrade the satellite signal.

 

Q. Can I paint the dish?
A. Painting the dish to match your house is fine as long as you don't use lead-based or glossy paint. DO NOT paint the LNB itself.

 

   
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